Story: At Home Nursing Care

A Daughter's Search

To Lauren Reynolds, quality is everything. Lauren left an award-winning,
15-year career as a journalist, anchor, and investigative reporter with ABC
10 News in Los Angeles, California to ensure her mother could live out her
final days at home, in comfort and surrounded by her caring family. Now
she dedicates her life to providing the same for others.

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As a journalist, she was no stranger to advocating for consumers. Later,
she advocated for her mother’s wishes. As founder and owner of
At Home Nursing Care, she has built a team dedicated to providing
quality home healthcare to the Los Angeles and San Diego communities
for more than ten years.

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Lauren learned about home care the way most people do—when the need hit her family personally.  She found some amazing care providers, and some lacking in skills or education.  Her experience led to wanting to create a system of consistent, compassionate care through high-quality training, low staff turnover, and client centered plans of care. 

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At Home Nursing Care is accredited by Accreditation Commission for Health Care (ACHC) since 2016 for home health and private duty care. Ms. Reynolds took the voluntary extra step to earn accreditation status by meeting stringent national standards for quality, client satisfaction and safety. The accredited services offered by At Home Nursing Care include: companion/homemaker, personal care attendant, in-home nursing, and home health services. 

 

• Named Entrepreneur of the Year 2013 by the San Diego North Chamber of Commerce in recognition of her company’s growth, proprietary training program, extremely positive client reviews and higher than standard wages and benefits for employees.

• Recipient of a Special Commendation presented by The San Diego Human Relations Commission on behalf of the City of San Diego for her “dedicated service to our community.”

• Holds 5 Star Reviews from the independent rating website, CareRate.com.

• Provides a no-cost consultation which is followed up with an assessment by a registered nurse to determine a care plan and a survey of the home for any safety issues—something many competitors do not provide.

• At Home Nursing Care offers superior supervision with quality assurance and has no contracts.

• In addition to a highly skilled professional staff, At Home Nursing Care has Bolt, a Certified Therapy Dog beloved by the community.

• Lauren’s commitment to quality is also demonstrated in her dedication to developing the best in her team:

• At Home Nursing Care offers a continuing education library and courses are made available to all registered nurses.

• As a certified home nursing agency, all homecare aides are employees, not general contractors, protecting clients by ensuring that all applicable social security, employment and income taxes are paid.

• Employees receive higher than standard wages and increased benefits to assure retention.

• At Home Nursing Care also conducts free and informative community events to assist seniors and offers ongoing training events for professional home caregivers to increase their skills.

 

Lauren says, “Upon hire, our employees complete a 20-hour home care training program. The topics covered include our company policy and procedures, customer service, ethics, rights of the client, how to provide personal care, sensitivity training and safe client transfers. My team knows there’s no lie too small to be fired for but no problem too big that we can’t work together to solve.”

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At Home Nursing Care was voted Best in Home Care of North Coast 2017, 2018, 2019, 2020. They have an A+ rating with the Better Business Bureau, they are a BBB Accredited Business and a proud member of the National Private Duty Association, the National Association for Home Care & Hospice, the San Diego North Chamber of Commerce, and a corporate sponsor of the Southern Caregiver Resource Center. 

 

The results are in: patients and their families are enthusiastic about Lauren’s dedication to quality care and integrity “Lauren strives to provide the most affordable and trustworthy Los Angeles and San Diego home health care,” says one of many clients. Now that something Accredited Home Healthcare Directory can get behind!

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